Conduent Inc. Overview

Conduent Inc.

American business services firm Conduent Inc. has its main office in Florham Park, New Jersey. It was established in 2017 as a result of a Xerox divestiture. The business provides government agencies and enterprises with digital platforms. It employed about 31,000 people working in 22 countries as of 2021.

The business services division of the technology corporation Xerox is where Conduent got its start. In June2016, Xerox declared its intention to spin off its Xerox Business Services division into a completely independent and separate company. This new company would carry on the operations of the previous business services firm Affiliated Computer Services, which Xerox had bought in 2010.

According to a 6 October 2016 Xerox announcement, Conduent, a term allegedly formed from the words conduit, confluence, and constituent, will be the name of the newly established business services company.

Conduent became legally an entity in January 2017. The organization has made a name for itself as a top provider of business process services.

It has about 90,000 employees worldwide and provides services for small, medium, and large businesses in a variety of fields and business sectors.

What is Conduent Inc. Business model?

A wide variety of clients are served by Conduent. The corporation divides the public sector and commercial industries into two main areas for the organization of its solutions and services.

The Commercial Industries section covers the services and products it offers to businesses in a wide range of commercial industries, such as retail and consumer, banking and financial services, communications and media, as well as the automobile and aerospace sectors.

Some of the services include:

• Transportation, such as operators of public transportation, toll collection agencies, parking management companies, and photo enforcement operations.
• Payment, including those made through various government agencies and schemes including federal social security, unemployment benefits, and child support
• Medicaid programs and government-funded healthcare programs in the US are examples of government healthcare.
• Governments at the federal, state, and local levels, as well as important civilian agencies and government administrative offices.

Conduent has a clientele from all over the world and operates in 40 nations, including those in Europe, the Americas, Asia Pacific, the Middle East, and Africa. However, the company’s operations in the US account for the great majority of its revenue.

What are the values that makes customers consider Conduent Inc. first?

Industry Status and Reputation-Conduent is a reputable and long-standing provider of business processing services, as shown by its capacity to land contracts with government bodies, particularly in developing regions, which makes the business appealing to potential customers.

Multi-Industry Solutions-Conduent provides a wide variety of solutions that can be customized to fit the needs of businesses and organizations operating in a wide range of public sector and commercial industries, allowing the company to cater to a diverse clientele.

Commitment to Innovation-Conduent is dedicated to creating and acquiring new technologies that allow it to offer distinctive and innovative solutions to its clients, particularly by investing a sizable amount of resources in research and development activities that help it stand out from its rivals.

Knowledge and expertise-Conduent is able to recruit highly qualified and experienced employees for all of its operating divisions, and the company as a whole has considerable technical and regulatory experience that allows it to operate effectively across a variety of sectors.

International Reach-Conduent has a global delivery network that enables it to provide solutions, services, and proprietary technology to clients all over the world, including through operating locations in India, the Philippines, Jamaica, Guatemala, Mexico, Romania, the Dominican Republic, and several US locations.

How is the customer relationship with Conduent Inc.?

Conduent’s market knowledge, superior solutions, and commitment to customer service are all tools it uses to forge enduring connections with its clients.

The business is notable for having a committed team of solutions architects who work closely and directly with clients over time in an effort to better understand their circumstances and create a solution that is specifically suited to match their individual demands. Through its intimate client relationships, the company hopes to create a reliable and recurrent revenue model. For the fiscal year that ended on December31,2017, the company’s overall contract renewal rate was 87%.

Additionally, Conduent runs the website www.conduent.com, where it informs current and potential customers about its solutions, operational areas, and business approach.

The business also provides contact information on its website for clients to get in touch with customer service representatives, who may resolve concerns, complaints, and questions. Additionally, the business releases market insight reports on a specific web page.

Conduent also engages with its clients and posts business updates on its social media pages on Slideshare, YouTube, LinkedIn, Facebook, and Twitter.

What are the Conduent Inc.’s key activities?

Business process services like transaction-intensive processing, analytics, and automation are offered by Conduent.

The company divides its operations into three reportable business segments: Commercial Industries, through which it offers clients tailored solutions across a variety of commercial industries, such as the retail, media and communications, and financial services sectors; Public Sector, through which it offers government-centric business process services to US federal, state, local, foreign, and other public bodies; and Other Reportable Business Segments.

Company’s resources.

Conduent’s portfolio of proprietary technologies and intellectual properties, which enable the company to create original and creative solutions, are essential to its ability to set itself apart from rivals. The business is the owner of 132 trademarks, as well as about 1,024 patents and pending applications. It also depends on software that was developed internally and from outside sources.

The major resources of Conduent additionally include its staff, partnerships, IT and communications infrastructure, and its global network of offices. Notably, the corporation strives to fill all of its divisions with people who are exceptionally qualified and experienced.

Cost and Revenue structure.

Conduent has expenses related to the creation of its own technologies and intellectual property, the management of its partnerships, the running of its office network, and the payment of salaries and benefits to its employees. It also has expenses related to the maintenance and development of its IT and communications infrastructure.

Conduent spent USD 615 million on selling, general, and administrative expenses in 2017. The corporation spent $13 million on research and development.

Revenue

Delivering business process services to clients in the public and private sectors is how Conduent makes money.

The majority of the company’s income comes from client-by-client-agreed sales and service contracts. Conduent reported annual revenue of USD 6.02 billion in2017, a decrease from the USD 6.41 billion the business reported in 2016. The majority of this revenue was generated by Conduent’s Commercial Industries sector, which on its own generated USD 3.55 billion in yearly revenue.